Student Grievance Procedures
Glendale Community College is committed to providing a prompt and equitable means of resolving student complaints against actions taken by the college and its employees.
Students may elect to pursue a grievance if they believe a college decision or action has adversely affected their status, rights, or privileges as students.
What can a student grieve?
Students may file grievances against actions by GCC employees in areas including, but not limited to the following: the exercise of rights of free expression; violation of published GCC rules, Board policies, and administrative regulations; and final grade assignments and other academic decisions.
A student may address a complaint about an action taken by a college employee that does not involve course grades through the grievance process. Informal meetings and discussions between persons directly involved in a non-grade grievance are essential and encouraged at all stages of the dispute. If the grievance cannot be resolved directly with the involved employee, the student may request a meeting with the appropriate administrator/manager or division chairperson who shall attempt to resolve the issue informally.
If no informal resolution is reached with the administrator/manager or division chairperson that is satisfactory to the student, the student may submit a written complaint and request for a conference with the appropriate senior GCC administrator as follows:
• Instructional Services employees: Vice President, Instructional Services or designee
• Student Services employees: Vice President, Student Services or designee
• Administrative Services employees: Vice President, Administrative Services or designee
• College administrators: Superintendent/President or designee
The senior administrator shall attempt to settle the grievance through mediation, negotiated agreement, or another mutually acceptable resolution. Final outcomes or resolutions will be communicated to the involved parties after the conclusion of the grievance process.
The grade appeals procedure provides a means of resolving a student’s dispute of an academic decision or final grade for a course. Students are entitled to an informal review and explanation of their grades by instructors who are obligated to provide such a review. However, students may only appeal a grade if they are prepared to carry the burden of proving one or more of the following conditions as specified by law:
• A mistake in the assignment of the grade or in the process of its recording
• Bad faith
A student must file a grade appeal with the instructor within the next regular semester (as specified in the applicable class schedule) following the award of the original grade. The student is expected to make a reasonable effort to resolve the matter on an informal basis with the instructor. If the grade appeal cannot be settled informally then the student may request a meeting with the appropriate division chairperson who will attempt to resolve the grievance.
If the division chairperson cannot resolve the grade appeal then the student may request a conference with the appropriate dean. The dean will attempt to resolve the grade appeal through compromise, negotiated settlement, or a recommendation that is satisfactory to the student and instructor. If the dean is unable to resolve the complaint and the student wishes to continue the grade appeal process, the student may submit a written request for a formal grade appeal hearing to the Campus Judicial Board.
The Campus Judicial Board will conduct a closed hearing and based on the examination of supporting documents and testimony may take the following actions: 1) accept the formal grade appeal and recommend an administrative grade change; 2) reject the formal grade appeal; and 3) make related recommendations as appropriate. The Campus Judicial Board will issue a written decision that determines if the student established a rationale for a grade change according to applicable laws and includes recommendations for the relief, if any, that should be afforded to the student. These findings are then submitted to the Superintendent/ President for a final review.
After reviewing the report of findings and recommended actions from the Campus Judicial Board, the Superintendent/President will issue a written decision to the involved parties. The Superintendent/President’s decision shall be final and binding in all formal grade appeal hearings.
Where can a student get a copy of the GCC student grievance procedures?
Copies of the student grievance policy and procedures can be obtained from a division chairperson, the Dean of Student Affairs, the Dean of Instructional Services, the Dean of Student Services, and the Dean of Admissions and Records.