This is an individualized class that covers keyboarding Lessons 1 – 20 by touch. All students work on computers. Accuracy and speed development is offered. Students may enter at any time.

This is an individualized class that covers keyboarding Lessons 21 – 80 by touch through the production of business documents. Students work on computers and learn MS Word as they advance. Extensive accuracy and speed development is offered. Students may enter at any time.

This is an individualized class that applies keyboarding and MS Word skills to business documents through the application of advanced features in specialized situations. Class covers Lessons 81- 120. Extensive accuracy and speed development is offered. Students may enter at any time.

This course improves basic math skills and teaches calculators by touch and calculator functions.

Students will study the full accounting cycle in Chapters 1 – 16, financial statements, payroll, accounts receivable/payable in manual and QuickBooks and Peachtree formats.

Students will study advanced accounting Chapters 17 – 24, financial statements, uncollectibles, notes payable/receivable, accruals, inventory, advanced accounts receivable/payable in manual and QuickBooks and Peachtree formats.

This writing course consists primarily of composing correctly worded and formatted business e-mail messages. Students will learn by reviewing email business practices and workplace writing scenarios. English essentials and email etiquette rules are also covered. (Some keyboarding skills helpful but not required.)

This course focuses on interoffice memorandum writing, English essentials, and other forms of workplace documents such as news releases and announcements.

This course covers business letter composition, English essentials, and production of other workplace documents such as agendas and minutes.

This course covers the use of indexing rules to file alphabetically, numerically, geographically, and by subject. Timed exercise practices, handouts, and quizzes are designed to assist students to prepare for employment tests and to perform accurately on-the-job filing tasks.

This course emphasizes workplace interaction, avoiding barriers to communication, and adapting to a variety of personal communication styles. Included are communication strategies for getting along with coworkers, supervisors, and clients. Other topics covered are decision making, problem solving, and overcoming negative behaviors in teams/groups.

This course is designed to prepare students for success in gaining employment in today’s competitive job market. Topics covered include Resumes and Cover Letters (including E-Resumes), Interviewing Techniques, Finding the Job You Want (including Internet searching), Understanding the Legalities of Personnel Paperwork (including applications, E-applications, W-4s, I-9s), Pre-Employment Testing, and Job Survival (i.e., how to get along with co-workers, handle stressful situations) and much more. 

This course is designed to provide students with key skills and attitudes in order to effectively meet the needs of the 21st century customer. Students will be introduced to the concepts of: internal and external customers; customer expectations and satisfaction; effective customer communications; handling conflict, stress and teamwork; attitude, values and ethics; problem solving and decision making; and organizational change. 

This course provides a critical first look at technology in today’s office environment. Students will experience hands-on use of standard office equipment, such as the: copier, printer, fax machine, shredder, cutter, puncher, etc. Plus techniques in how to search the Internet, and earn the opportunity to “learn-by-doing” under the supervision of an instructor.

This course provides students with a comprehensive understanding of all medical front office duties performed in physicians’ offices, hospitals, outpatient clinics and other healthcare facilities. Emphasis will be placed on mastering medical terminology, front office administrative procedures, handling problem situations involving patients over the phone or in person, learning basic billing and coding and medical software. Students will have an equal opportunity for exposure to administrative and clinical experiences. They will meet and discuss learning with the instructor on a regular basis. 

NOTE: FOR ADDED FLEXIBILITY, THIS COURSE IS ALSO OFFERED AS A SELF-PACED CLASS—LOOK FOR THE TERM “SELF-PACED” IN THE CLASS SCHEDULE DESCRIPTION.

Topics covered under this program include a comprehensive understanding of dental front office duties: dental terminology, office procedures, billing and transcription techniques, and Dental Software.

This course provides an introduction to clinical procedures. It is designed to prepare students for an entry level, Clinical Medical Assisting, employment position. Emphasis is on mastering clinical back office procedures and gaining the skills needed to hold variety of roles in a practice setting.

This course introduces a spectrum of opportunities in hospitality and tourism and the practical skills needed for a career in those arenas. Through case studies and live demonstrations, available opportunities are explored in: restaurants, hotels, beverage operations, casinos, theme venues, entertainment centers, cruise lines, and countless other hospitality and tourism businesses.

This class covers factors that affect tourism throughout their careers. It includes industry statistics, an overview of today’s principal issues, and management and operation functions. In conjunction with STV 065, this course prepares students for entry into Glendale College’s credit Hospitality program.