IT Technician II: Help Desk User Support

This degree or certificate is the second stage of the statewide IT Technician pathway and prepares students to further develop their IT Technician Skills. While completing the network and server security coursework, students gain practical experience as they learn how to use Help Desk software. As student’s complete coursework, they are encouraged to complete the aligned industry valued certifications such as CompTIA Network+, CompTIA Security+, Microsoft Server, and Microsoft Desktop. Students who have completed Stage 1 of the IT Technician pathway along with this stage are prepared for positions such as Computer User Support Specialists, Computer Network Support Specialists, and IT retail supervisory positions. Program Learning Outcomes: Upon completion of this program, students will be able to provide technical assistance to computer users and Support Specialists to analyze, test, troubleshoot, and evaluate existing network systems and Internet systems or a segment of a network system, and perform network maintenance to ensure networks operate correctly with minimal interruption.

Associate in Science Program Map Certificate Program Map

PREREQUISITE COURSES	REQUIRED COURSES FOR CERTIFICATE		UNITS
	BUSAD 101	Introduction to Business	3
ENGL 101	BUSAD 106	Written Business Communications	3
	BUSAD 204	Customer Service Skills	1
	CABOT 260	Beginning Microsoft Office Applications	4
	CS/IS 101	Introduction to Computer and Information Systems	5
	CS/IS 186	Workstation Security and Support	3
	CS/IS 190	Introduction to Computer Networks	3
	CS/IS 194	Information Technology Essentials	4
	CS/IS 196	Advanced Networking Security	3
	CS/IS 197	Advanced Networking:Server Operations	3
	TOTAL UNITS REQUIRED		32

NOTE: ADDITIONAL COURSEWORK MIGHT BE REQUIRED IF PREREQUISITES ARE NOT MET. SEE A COUNSELOR TO PREPARE A STUDENT EDUCATIONAL PLAN.

August 2018	GCC Catalog 2018-2019
Important Notice: In the event of a discrepancy between the information presented above and the online and/or print versions of the GCC Catalog, please contact a counselor or the office of Admissions and Records. For previous years requirements please see the catalog from that year.