This certificate is designed to train students to meet the needs for qualified office receptionists and clerks with emerging skills in office procedures including answering phones, document processing and fi ling, and document creation. Program completers are familiar with basic computer terminology and basic email functions, web browsers, and databases. Students must complete all required core courses for a total of 18 units. Program Learning Outcomes: Upon completion of this program, the student will be able to use a variety of office procedures to perform such tasks as sorting mail, answering telephones, and filing and processing documents using the latest computer technologies; be able to identify the personal traits that lead to effective human relation skills in business and develop skills to work more effectively with customers and other employees in a business environment; be able to type by touch at a minimum of twenty-five (25) words a minute to produce cohesive, grammatically correct sentences, to create, edit, and format basic business letters, business reports, academic reports, memorandum, envelopes and labels; be able to identify the standard elements on the Windows 7 desktop and demonstrate basic mouse operations; to understand basic computer terminologies; and become familiar with Global information systems; to be able to sign on to an account and use common utilities, including e-mail and Web browsers, and searching a variety of databases for information.

This certificate does not satisfy the major requirements for the Associate in Science degree.

Certificate Program Map