Service Desk allows employees to request technical support at Glendale Community College. If you need help, sign into Service Desk with your GCC username and password. 

Using Service Desk ensures you will receive timely service. Tickets are routed to the appropriate technician, who will contact you via email.

Access Service Desk

Below are the steps you would take to purchase Computer Hardware/Software through GCC. 

Step 1: Submit IT Form - Technology Needs / Equipment Purchase

• Prior to completing IT form, seek verbal approval for the purchase from your division / department chair. 
• IT Form can be found HERE

Step 2: Create Requisition for Purchasing

• Once IT and Facilities have approved your request, you will receive an auto-generated email from Helpdesk to proceed with Step 2.
• Complete and sign (by your division / department chair) the requisition and submit to purchasing.

Step 3: Equipment Acceptance

• When your equipment is ready for pickup, you will be notify via email.

Step 4: TOPS Manager Review & Approve Invoice

• Once you have accepted the equipment, purchasing will send the invoice to your division / department chair (TOPS manager) for approval.

If you have any questions regarding this process, please contact the Helpdesk.

For more information on ITS purchasing standards for hardware and software, click HERE for more information.