ITS Helpdesk

General Information

The Helpdesk is the primary point of contact for all Glendale Community College (GCC) technology needs.

We handle many requests and incidents, such as

• manage user and email accounts,
• reset passwords (faculty & staff only, students use automated reset),
• troubleshoot desktop and laptop computer issues (college-owned systems only),
• answer PeopleSoft questions, 
• review faculty hardware and software orders (ITS purchase standards), and
• check out multimedia equipment, to name a few.

You can reach us by calling (818) 240-1000 at extension 4357 (HELP).

If you like to stop by our office, we welcome drop-ins or schedule a time in advance. We are located in room LB113 on the lower level of the Library Building (LB).

You may also email us at helpdesk@glendale.edu, and please be as descriptive as possible. Include a summary of the problem, the location, and a telephone number where you can be reached.

Or, if you have a GCC faculty/staff user account, visit our Portal to create a ticket at the following link: https://glendale.samanage.com/