Most frequently asked questions asked by students to Help Desk, along with the IT support specialist's response.

Successfully completed FAFSA and CADAA applications take 3-5 days to be transmitted to our office. First, your FAFSA is processed by CPS, the Central Processing System Service, a division of the Department of Education. Then it is sent to the schools listed on your FAFSA application. A similar process occurs for CADAA applications. If it has been longer than reasonable, and you still have not received confirmation from us that your application has been received, there may be a problem with your application.

(a) Review your admission and financial aid applications to make sure your legal name, social security number and date of birth are accurately entered on both applications. 

(b) If a mismatch is found or one of these 3 pieces of information is missing, you must resolve this mismatch before we can load and process your FAFSA or CADAA application. 

(c) You should receive a letter from the financial aid office if there is a data mismatch problem with your application, including steps to resolve the mismatch. 

Receiving a refund is the last step in the financial aid application process.  Many steps need to occur before a refund can be processed. They are:

1. You must submit a complete, valid application for financial aid
2. You must submit all documents requested by our office
3. Once your file is complete, it is reviewed for packaging
4. You must be enrolled in title IV eligible courses as part of a title IV eligible program for your aid to disburse
5. You must be in good SAP standing to receive a disbursement of financial aid
6. You must have enough aid to cover your account balance and create a refundable balance before a refund can be processed.

Any questions about your student account must be directed to the Tuition Office. including current and past due accounts.

The financial aid office does not disclose disbursement amounts over the phone

Please review your student account in the GCC Student Center for a detailed account summary

Any questions about your student account must be directed to the Tuition Office.

• The status of your loan application packet is viewable on your to Do list in the MyGCC Student Center.

• If your application is in “received” status, your application is under review.

• If your application is in “reviewed” status, the review process is complete.

• You must be enrolled in at least 6 title IV eligible units and be in good SAP standing to receive a loan.

• Please see our Important Dates for loan request deadlines

• If you receive the message “see loan coordinator”, please contact our office for next steps. Always include your name and GCC ID